Senior CX Strategist

  • Date
Senior CX Strategist


You’re all about delivering exceptional outcomes for clients using your wealth of experience in CX, martech and CRM.  You’re looking to to join a team of like-minded critical thinkers who truly enjoy bringing their very best to work every day.  Having perfected a blend of human insight with data and technology, you’re a master of creating exceptional customer experience. You’re now looking to join a team of like-minded thinkers with a proven record of delivering outcomes – so proven, we’re number 2 in the world.

We’re on the lookout for a Senior CX Strategist to provide outstanding day to day strategic advice on client briefs and business problems, creating customer journeys and developing insightful engaging and outcomes-focussed integrated brand communication strategies using data insights and analytics.

This is a senior role in the agency that will be responsible for building CX strategies and campaigns across email, push notifications, web, mobile apps, social platforms, and other channels and devices relevant to the customer experience. You’ll oversee implementation in conjunction with an experienced project manager.

An experienced facilitator, finding and managing inputs from a diversity of sourcing and stakeholders is second nature to you. With a direct relationship with your clients and responsibility to deliver strategies that deliver real outcomes, you’ll finally have the chance to own the results. Your ideas can be translated into action, measured, and refined – you’ll be master of an end-to-end ecosystem.

Always Thinking Your brain is always on, you apply critical thinking to all you to do achieve the right results in the most intelligent way

Client Whisperer You enjoy managing and presenting to clients and love building relationships based on your ability to think and add value

Team Player You’ll work alongside several other strategists as part of a gun team, supported by a delivery manager and a plethora of other experts in their field; you love to bounce your thinking off others and open to thinking from anywhere and anyone

Data Driven You know how to analyse raw data to create insights and create customer segments. You know best practice when it comes to using data to improve the customer experience.

Seriously Strategy Focused You have at least eight years of agency strategy experience, including communications planning, martech, engagement and retention marketing,

AFFINITY is The Outcomes Agency. We’re a full-service advertising, CX and media team committed to delivering business-transforming ideas and work for our clients. We’re pretty chuffed to have some heavy-weight global and local awards on our shelves, in fact, we’ve just been recognised as #2 globally by WARC Effective 100. And we’re not doing too badly for ourselves with a number of recent business wins to our name. A welcoming, supportive culture, we’re serious about being the best at what we do, whilst looking out for one another. Our office is smack bang in a great inner-city spot with awesome cafés and public transport on our doorstep. We also enjoy a lot of nice food and wine when we can too!

AFFINITY is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We don’t discriminate against any employee or applicant for employment because of race, age, national origin, religion, sexual orientation, gender identity and/ or expression, marital or domestic status, or disability. We promote the principles of merit and fairness in our employment practices. This means people are selected because they are the best person for the job.

If you think you’re ready to be a part of our winning team, send through your CV. We’d love to talk.

Apply Now.